Quality Assurance Policy for Operations of HighCloud Solutions Télépilotées Inc.

1. Commitment to Quality and Safety
At HighCloud Solutions Télépilotées Inc., we are committed to delivering high-quality services while adhering to the highest standards of safety and performance. Our operations are conducted with a constant focus on precision, safety, and efficiency, with the goal of fully meeting our clients’ needs while complying with Canadian regulatory requirements.

2. Regulatory Compliance and International Standards
HighCloud ensures that all its activities comply with the regulatory standards set by Transport Canada, as well as international standards related to remotely piloted aircraft systems. We are committed to maintaining thorough documentation of our processes and practices to guarantee transparency and the continuous improvement of our operations.

3. Continuous Improvement
Continuous improvement is at the core of our strategy. We systematically evaluate our operations, gathering feedback from clients and operators to identify areas for enhancement. Our teams receive ongoing training to stay current with the latest technologies and work methods.

4. Competence and Training
Our crew members include Pilots, Observers, DAA Operators, System Maintainers, and others. Each team member undergoes regular training to ensure proficiency with remotely piloted equipment, safety procedures, and legal requirements. The competence of our teams is essential to our success and client satisfaction.

5. Risk Management
HighCloud takes a proactive approach to risk management to anticipate and prevent potential incidents. Before each mission, a comprehensive risk assessment is carried out to ensure the safety of operators, clients, and the public.

6. Customer Satisfaction
Customer satisfaction is a top priority. We maintain open communication with our clients to ensure their expectations are understood and met. We value client feedback and use it to continually improve our services.

7. Environmental Responsibility
Mindful of our environmental responsibility, we promote sustainable practices in all our operations. We optimize our resource usage to minimize environmental impact and promote eco-friendly solutions.

8. Quality Control
All our processes are regularly evaluated to ensure compliance with standards and achievement of quality objectives. Internal audits allow us to verify that our activities are carried out optimally, ensuring the quality of every mission.

We are open to discussing our quality assurance policy upon request with anyone interested in learning more.