Privacy policy

Last updated: September 4, 2026

At HighCloud Solutions Télépilotées inc., protecting your personal information is a priority. This policy describes how we collect, use, retain and protect your personal information in accordance with the Act respecting the protection of personal information in the private sector (chapter P-39.1), as amended by Act 25 (Québec).

1. Collection of personal information

We collect personal information when you:

• Fill out a form (contact, service request, registration)
• Make a booking or request a quote
• Browse our website (via cookies or analytics tools)
• Contact us by phone or email

Information collected may include:

• First and last name
• Email address
• Phone number
• Organization or company (if applicable)
• IP address, browsing data, browser type

1.1 Data capture by drone during our operations

HighCloud carries out aerial data capture missions (photography, video, LiDAR, thermography) as part of mandates entrusted to us by our clients. These missions target the sites, infrastructure, or land identified in the mandate.

Personal information of third parties not targeted by the mandate (for example, people or vehicles located near the surveyed site) may be incidentally captured during a mission.

To limit this impact, HighCloud applies the following measures:

• Framing flight zones to limit capture to what the mandate requires;
• Blurring or anonymizing images upon request;
• Retaining data only as long as necessary, followed by secure destruction, in accordance with section 5 of this policy.

Upon delivery of deliverables to the client, responsibility for their use, retention, and protection transfers to the client, in accordance with the terms of their service agreement with HighCloud.

If you believe you appear in an image captured during a HighCloud mission and wish to make a request (access, blurring, removal), contact David Leblanc, person responsible for the protection of personal information, at david@highcloud.ca or 450-915-1188, ext. 201.

2. Use of information

Your information is used to:

• Provide and improve our services
• Process your requests and respond promptly
• Inform you of news or events (with consent)
• Meet our legal obligations

We only collect information that is strictly necessary for these purposes.

3. Consent

By providing your personal information, you consent to its use in accordance with this policy. You may withdraw your consent at any time, subject to our legal obligations.

4. Cookies

Our website uses cookies to:

• Optimize your user experience
• Analyze web traffic
• Remember your preferences

A notice banner lets you manage your cookie preferences on your first visit.

5. Retention and security

Your information is stored on secure servers located in Canada, protected by technical and organizational measures:

• Restricted access
• Encryption
• Firewall
• Regular updates

It is retained only for as long as necessary for its intended purpose, then destroyed securely.

6. Disclosure to third parties

We do not sell or rent your data. However, it may be shared with partners or service providers when necessary for:

• Website hosting
• Sending emails
• Payment processing (if applicable)

All our partners must meet strict confidentiality commitments.

7. Transfer outside Québec

Before any transfer of data outside Québec, a privacy impact assessment is carried out, and contractual agreements govern the transfer.

8. Your rights

Under Act 25, you have the right to:

• Access your personal information
• Have inaccurate information corrected
• Withdraw your consent
• Request deletion of your data
• Request portability of your information (as of September 22, 2024)

To exercise your rights, contact:

9. Updates

We may update this policy at any time to reflect legislative or technological changes. The date of the update will be shown at the top of the document.