1. Collection of Personal Information

We collect personal information when you:

• Fill out a form (contact, service request, registration)

• Make a reservation or request a quote

• Browse our website (via cookies or analytics tools)

• Contact us by phone or email

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The information we may collect includes:

• First and last name

• Email address

• Phone number

• Company or organization (if applicable)

• IP address, browsing data, browser type

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2. Use of Information

Your personal information is used to:

• Provide and improve our services

• Process your requests and respond quickly

• Inform you of updates or events (with your consent)

• Comply with legal obligations

We collect only what is strictly necessary for these purposes.

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3. Consent

By providing us with your personal information, you consent to its use in accordance with this policy. You may withdraw your consent at any time, subject to our legal obligations.

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4. Cookies

Our website uses cookies to:

• Enhance your user experience

• Analyze web traffic

• Store your preferences

A cookie banner allows you to manage your cookie preferences on your first visit.

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5. Retention and Security

Your data is stored on secure servers located in Canada, protected by technical and organizational measures:

• Restricted access

• Encryption

• Firewalls

• Regular updates

Data is kept only for the time necessary for its intended use and then securely deleted.

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6. Disclosure to Third Parties

We do not sell or rent your data. However, it may be shared with partners or service providers when necessary for:

• Website hosting

• Email distribution

• Payment processing (if applicable)

All partners are bound by strict confidentiality obligations.

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7. Transfers Outside Quebec

Before any transfer of personal information outside Quebec, we conduct a Privacy Impact Assessment (PIA) and ensure contractual safeguards are in place.

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8. Your Rights

Under Law 25, you have the right to:

• Access your personal data

• Request corrections to inaccurate information

• Withdraw your consent

• Request deletion of your data

• Request data portability (as of September 22, 2024)

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To exercise your rights, please contact:

📧 David Leblanc
Privacy Officer
📩 david@highcloud.ca
📞 450-915-1188, ext. 201

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9. Policy Updates

We may update this policy to reflect legal or technological changes. The update date will be shown at the top of the document.

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📍 Address: 106 Place Todoro, Cowansville, QC, Canada, J2K 0R2
📧 General email: info@highcloud.ca
📞 Phone: 450-915-1188